Core policy: no returns and no refunds

Because nutraceuticals are ingestible health products and product integrity cannot be assured after delivery, all sales are final. DoctorCureCraft does not accept returns, exchanges or change-of-mind requests and does not provide voluntary refunds.

The only standard post-delivery remedy offered is replacement for an eligible damaged product or an incorrect product delivered against your order, subject to this policy and applicable law.

When a replacement is eligible

• The product was visibly damaged in transit when delivered.
• The product delivered is different from the product shown in your confirmed order (wrong item/SKU).
• A missing unit inside a delivered shipment may also be investigated as an incorrect fulfilment issue. Contact us with clear evidence of the complete parcel contents.

What is not eligible

• Change of mind, dislike of taste, texture or packaging, ordering the wrong product, or no longer needing the product.
• Products that have been opened, used, consumed, altered, improperly stored or damaged after delivery.
• Requests based solely on individual results, expectations, tolerability or an adverse reaction. Stop use and seek medical advice where appropriate; also report quality or safety concerns to us promptly.
• Minor dents, scuffs or cosmetic variation that do not affect the seal, safety or usability of the product.
• Requests submitted after the claim window or without information reasonably needed to verify the claim.
• Free gifts, samples or promotional items, unless the wrong promotional item was supplied and a replacement is reasonably available.

Seven-day claim window and required evidence

A replacement request is eligible only if DoctorCureCraft is notified within 7 calendar days of recorded delivery. Requests submitted after this seven-day period will not be accepted, except where a remedy is mandatory under applicable law.

Keep the product, original box, inner packaging, shipping label and invoice until the claim is resolved.

Please provide the following information:

• Order number, customer name and registered phone/email.
• A brief description of the issue and the affected quantity.
• Clear photographs of the outer parcel, shipping label, all received contents and the damaged or incorrect product.
• An unedited parcel-opening video, if available. We may request additional images or video where reasonably necessary to verify transit damage or incorrect fulfilment.

Replacement process

• If approved, we may arrange collection of the affected item or ask you to preserve or dispose of it safely, depending on the case.
• The product must be returned in the condition received, with packaging, label, batch details and contents intact, if collection is requested.
• DoctorCureCraft will bear reasonable reverse-shipping and replacement-shipping costs for an approved claim.
• We will aim to dispatch the replacement within 5-7 business days after approval or, where collection is required, after receipt and inspection.
• Replacement is limited to the same product and quantity originally ordered. If that exact product is temporarily unavailable, we will contact you with the expected availability or another remedy required under applicable law.

No cash refund or store exchange

Approved claims are resolved by replacement, not by cash refund, bank transfer, payment reversal, store credit or exchange for another product, except where a different remedy is mandatory under applicable law or the original order is cancelled by DoctorCureCraft before fulfilment.

Cancellations and delivery issues

An order-cancellation request may be considered only before dispatch and is not guaranteed. Once dispatched, the order cannot be cancelled or refused as a substitute for a return.

If DoctorCureCraft accepts a pre-dispatch cancellation or cannot fulfil an order, any amount collected will be reversed to the original payment method in accordance with law and payment-provider timelines.

Customers are responsible for providing a complete, accurate delivery address and remaining reachable. Re-shipping after failed delivery, refusal or an incorrect address may require additional delivery charges.

Marketplace purchases

If you bought a DoctorCureCraft product through Amazon, Flipkart, a pharmacy marketplace or another authorised seller, submit the request through that platform or seller. Its mandatory process and timelines may apply, without limiting legal rights.

Statutory rights and misuse

This policy does not exclude or restrict any right or remedy that cannot be excluded under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable law.

Fraudulent, altered or misleading evidence may result in rejection of the claim and appropriate action.

Questions and escalation

For replacement support or an unresolved grievance, email doctorcurecraft@gmail.com or call +91 76250 82819 with your order number and prior correspondence.

Office hours are 9:00 AM to 5:00 PM IST.